Shipping 

Standard Delivery 

We offer standard delivery at a flat fee of $8.00 (incl.GST). 

Rural Delivery  

For rural delivery orders a flat delivery fee of $12 (incl.GST) applies. 

Dispatch Estimation 

All goods are dispatched from Nelson NZ and are delivered by NZ Post. Most orders are dispatched from our warehouse within 24 - 48 hours if you placed your order on a business day. If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days.  During peak times there may be delays to this estimation.

Delivery Options 

Upon dispatch we will send you a notification email and your order should arrive within 3-5 business days for standard delivery. Delivery may take longer if there are disruptions beyond our control. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames. 

 
Returns 

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you're disappointed in any way, or if you receive a damaged, faulty or incorrect product, please contact us within 30 days of purchase via email at customercare@thebodyshop.co.nz   

Refunds and Exchange  

Refunds will be made to the original method of payment, excluding delivery costs unless the item is faulty or you received an incorrect order. We cannot accept returns on  sale items, or discontinued clearance items, unless they are damaged or faulty. We cannot offer refunds for change of mind.  

We're happy to offer an exchange or refund on any current product or gift, as long as it's in its original condition (unopened and unused), you're within 30 days of purchase, and you have a valid proof of purchase (such as a receipt or invoice).  

If you don’t have proof of purchase, we may still offer an exchange for another product of equivalent current value, at our discretion.  

Please note, we’re unable to accept returns on discontinued clearance items. 
 
Your product can only be returned in the country it was purchased.   

All The Body Shop products purchased from third-party retailers must be returned or refunded directly through the original place of purchase. We are unable to process returns, exchanges, or refunds for products not purchased directly from The Body Shop New Zealand (in-store or online).  

Goods purchased online at www.thebodyshop.co.nz can be returned either via post or in-store.  

In-store Returns  

If returning to store, please bring your proof of purchase (either a store receipt or online invoice). Without it, the store may not be able to process your exchange or refund.